Case Study
Shopify orders straight into the ERP
Web orders were arriving in Shopify and being re-keyed into the ERP by hand. We connected the two, so an order placed online becomes a sales order in the ERP without anyone typing it twice.
Zero
Re-keyed web orders
Minutes
From web checkout to ERP sales order
One
Place to look for every order
The challenge
- Every web order was printed or copied and entered into the ERP by hand.
- Re-keying introduced errors in part numbers, quantities and ship-to addresses.
- Inventory and order status on the web store did not reflect the ERP.
What we did
- Mapped Shopify products and variants to ERP part numbers and customers.
- Built a sync that creates the ERP sales order from each paid Shopify order, with validation at entry.
- Returned fulfillment status from the ERP to Shopify.
- Logged every sync with exceptions routed to a person instead of silently failing.
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